Stakeholder Trust Poll Answers

LinkedIn Answers to the Stakeholder Trust Poll 

TrustedAdvisor.com mailing list: Trust Matters Primer vol. 3

Trust Matters Primer vol. 3

Announcing Volume 3 of the Trust Matters Primer—the Best of series from the trustedadvisor.com blog. You can download it by clicking here.

I’ve written the eBook series to add more dimensions to the dialogue about trust—to draw connections between otherwise disparate blogposts, to highlight some of the dialogue, and to offer it in a form you can share with others.

What do these three pieces have to do with each other?

  • a random act of kindness on the flight from DFW to Boston
  • a shift in thinking about capitalist theory by a management icon
  • a Harvard Business School study debunking conventional wisdom about cognitive learning.

Hint: they all have to do with interpersonal relationships and trust.

Enjoy.

 

Trusted Advisor Associates

Charles H. Green
trustedadvisor.com


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  • Group: Association of Strategic Alliance Professionals
  • Subject: New comment (3) on "Poll Question: "What should business leaders do to improve stakeholder trust?""

In my opinion, business leaders should eliminate spreadsheets from the decision making processes.
Posted by Jorge Couto

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I agree. Savvy business leaders know that long term stability and growth cannot be achieved with short term - quarter-by quarter -- thinking. It's reactive, knee-jerk. Stakeholders (investors, employees and key vendors) gain trust when they know that solid, well-developed strategies consistently implemented and broadly communicated are in place.
Posted by Jim Roberts

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What should business leaders do to improve stakeholder trust?

Bill Brown wrote:

1. Be honest.
2. Disclose bad news as quickly and completely as good news is disclosed.
3. Accept responsibility.

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What should business leaders do to improve stakeholder trust?

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What should business leaders do to improve stakeholder trust?

John Jason Woods Jocson wrote:

Communication is key!

I am very cautious of perpetuating the notion that communication is a panacea but it is pertinent here.

Fostering trust through communication must start with a true dialogic exchange (Buber) between people. To illustrate, think of how we develop friends, we engage in information exchange that all parties participate in doing. As more of these exchanges occur, trust begins to develop. This is exemplified in politics during campaigns, organizations that promote through various mediums, and leaders with his or her direct reports.

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What should business leaders do to improve stakeholder trust?

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What should business leaders do to improve stakeholder trust?

John Novak wrote:

First make sure you live up to the minimal standards of the stakeholder agreement. For example if you are purchasing something make sure you pay the correct value on time. Second find time to talk face to face and look for areas where you can help each other. Building stakeholder trust means that you are fulfilling a need for them as well as them for you. I believe if you start with these two elements the relationship can grow.

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Current business leaders adhere too much to the MBA mantra "Maximize the wealth of the Shareholders.” I thought this mantra myopic when first exposed to it in the late 70s, as an MBA student, and I believe it is largely responsible for the economic quagmire in which we now find ourselves. Marching to this mantra seems to have compelled executive management to focus too much on the next quarterly statement and the shareholders is simply the wrong target.

Trying to put the best spin on the next quarterly statement leads to short-term thinking and rewards the short-term rather than the long-term performance of an enterprise. This myopic view contributes to inefficient and ineffective use of resources.

As an MBA student, one of the Lincoln brothers (of Lincoln Electric) visited my class and presented his thoughts on the role of management. He was so impressive, it has remained with me to this day. He decried the above MBA mantra arguing there were more important stakeholders than the shareholders. He outlined the management of a company’s profits across the stakeholders as follows: 1) reinvest in the company, 2) reinvest in the employees, 3) reinvest in the community, and then and only then, 4) share the remains with the shareholders.

By focusing the profits first on the company, management would be assuring the enterprise would be there not just tomorrow or for the next quarter’s statement, but for years to come. He spent significant effort differentiating this focus from the “quarterly mind set” which today seems so prevalent. Employees were the heart of his enterprise. He clearly understood that harnessing the engagement of his employees would drive and greatly determine his success. He also understood that many of his employees spent more time at work than at home and they do so because they are committed to his enterprise. In today’s management world, it is all too easy to manage to the next quarter’s financials by executing a RIF. I believe today he would argue for an improved focus on long-term execution and he would predict fewer RIFs as a result. The community, he explained, is the home of the company as well as that of the employees. Efforts to improve the community result in a better company too. If the enterprise are well led and well managed, over time there will be plenty of profits left to distribute to the shareholders.

Adherence to Mr. Lincoln’s priorities would go a long way to restoring the trust that has been sapped as management has focused on the next quarter’s bottom line and maximizing the wealth to the shareholders.
Posted by Tim Krupa

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Relentlessly pursue the "BALANCE" among all the areas of the supply chain integrated and to get the right balance between the "Short-Term" and the "Long-Term" Strategic Planning to ensure the "Sustainability" of the Organization & Business.

Regards.
Posted by Carlos G. Fernandez

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What should business leaders do to improve stakeholder trust?

Kevin Harville wrote:

An interesting strategy may be to be trustworthy.

How can you make a dead rat smell good? The whole rat needs to be changed out for a better solution. Most answers execs are seeking would merely be perfume.

The problem is that we reward people for selfish behavior. We are in a competition paradigm, so that often the attitude is self-interest and corporate interest in competition with the interests of humanity. That is taking the competition paradigm too far. Ethics are determined to be self-interest only, as if magically ethical obligations to humanity disappear at the corporate veil.

Bottom line: 80% of your answer is to BE trustworthy, and since they haven't even got that part down, we are just dealing with the window dressing.

A movement, however large or small, is based on such things as the book Redefining the Corporation. The paradigm switch is that a corporation must be a contributing part of humanity, not a self-serving cancer upon it.

1. Stop rewarding CEOs for failing.
If someone like Ken Lay or an AIG exec fails, the hell with them. They claimed to be worth milllions a year for being business geniuses, so if they go down with the ship, that is the flip side of the same deal. Why does it appear execs are just a bunch of fellow back-scratchers covering each others asses? Could it possibly be....because they ARE?
2. Pay equity. CEOs are E M P L O Y E E S. If they want to get rich, do something original. Take a real risk. CEOs propagate a myth they are geniuses far beyond us. No, they are simply people who do something different, and who generally couldl be easily replaced. AIG execs said they couldn't be motivated without these big failure bonuses, yet someone is supposed to be happy working at the 7-11 for $8.00 an hour. If all Ayn Rands followers left for the hills they would quickly find nobody gave a damn and we had leaders and followers and they had no staff.

3. Long term thinking. I know a business consultancy firm that stopped dealing with execs because 3/4 of them were only concerned with their image and profits. Now they deal with small business as the owners are more sincere.

4. Never reward a company for serving itself at the EXPENSE of humanity or the environment. Sure they can negotiate a fair price, but not pollute EVERYONES water or take EVERYONES natural resources as their own. Many corporations have a "polluted water? Good, we can sell water too..." mentality.

5. Replace the Any Rand, Adam Smith paradigm of self-interest = good with a Value Economics mentality that you profit fairly only by serving humanity. Self interest of Smith always ends up with masters a la AIG who become all powerful and servants who have to pay all their income just to have a house. It is the game of monopoly. AIG had Boardwalk and Park Place and nobody could pay the rent anymore. Replace "Profit=good" with "Service to humanity, at a fair profit = good."

6. Remove corporate personhood. Corporations have been given HUMAN rights...and THEN SOME. AIG has MORE rights than you or me.

When we live in a world where someone is seen as more deserving of a million-dollar bonus for shoving money around than a worker is of being able to afford a house and health care, it is a sick economy indeed. It was festering for years and finally, and rightly, came to a full diseased boil.

We are in a system where if someone fails in an economic competition, that is just too bad in a competitive world (unless you are an AIG exec in his welfare line).

I propose Value Economics. The premise is that you are rewarded for true service, and that all parties in an economic transaction, such as workers who have no home ownership or health care, must be fairly rewarded.

We will trust when we are treated in a trustworthy manner.

Links:
http://www.bevaluable.com

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What should business leaders do to improve stakeholder trust?

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What should business leaders do to improve stakeholder trust?

Mark Soanes wrote:

This article may help

Links:
http://www.corporate-training-events.co.uk/knowledge-centre/management-articles/achieving-a-one-team-ethos/

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